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Government Services Summit 2021

Hyatt Hotel Canberra | Wednesday April 28, 2021

As the nation recovers from the COVID-19 crisis, the role of the public sector – which through regulation and oversight shapes more than 50 per cent of the Australian economy – is more important than ever before. We need government services that are relevant, efficient, connected and fit for purpose in a post-pandemic digital era in which technology, healthcare, workplaces and customer expectations have all been fundamentally transformed.

The Australian Financial Review Government Services Summit will be Australia’s most incisive exploration of service transformation across all levels of local, state and federal government. The event will bring together senior strategy, service delivery and technology executives from across public sector organisations, and will look at practical opportunities to create a new economy-wide approach to unified public services delivery.

In-person, virtual and enterprise passes available.

Required social distancing and hygiene protocols will be enforced to ensure the safety of all attendees.

Speakers

Stuart Robert

Minister for Employment, Workforce, Skills, Small and Family Business

Victor Dominello

Minister for Customer Service NSW

Danny Pearson

Minister for Government Services Victoria

Philip Gaetjens

Secretary

Department of the Prime Minister and Cabinet

Michael Pezzullo

Secretary

Department of Home Affairs

Rebecca Skinner

CEO

Services Australia

Randall Brugeaud

CEO

Digital Transformation Agency

Deborah Anton

National Data Commissioner

Greg Leach

Commissioner

Queensland Fire and Emergency Services

Mary Wiley-Smith

Deputy Australian Public Service Commissioner

Ramez Katf

Second Commissioner and Chief Information Officer

Australian Taxation Office

William Murphy

Deputy Secretary, Customer, Delivery and Transformation

Department of Customer Service NSW

Agenda

TIME SESSION PRESENTER
8:00 am Registration open
9:00 am Welcome Tom Burton, Government Editor, The Australian Financial Review
Ursula Brennan, National Leader, Public Sector and Public Policy, Deloitte
9:10 am Keynote: Services on a page, government on a platform. The future of digital government. Stuart Robert, Minister for Employment, Workforce, Skills, Small and Family Business
9:35 am Panel: Unifying, reshaping and optimising digital public services Philip Gaetjens, Secretary, Department of the Prime Minister and Cabinet
Rebecca Skinner, CEO, Services Australia
Martin Hoffman, CEO, The National Disability Insurance Agency
Rachna Gandhi, GM - Group Operations, Westpac Group
Tom Burton, Government Editor, The Australian Financial Review
10:15 am Keynote: Cyber resilience, sovereign data and digital government Michael Pezzullo, Secretary, Department of Home Affairs
10:40 am Morning break
11:15 am Keynote: The future of multi-agency personalised services Danny Pearson, Minister for Government Services Victoria
11:40 am Keynote: Accelerating government services when change is the only constant Pradeep Philip, CEO, Deloitte Access Economics
12:05 pm Keynote: Redesigning services policy and thinking for the digital age Victor Dominello, Minister for Customer Service NSW
12:30 pm Lunch break
1:30 pm Panel: Data driven services transformation opportunities Deborah Anton, National Data Commissioner
William Murphy, Deputy Secretary, Customer, Delivery and Transformation, Department of Customer Service NSW
Steve Bennett, Director, Global Government Practice, SAS
Yolanda Redrup, Technology Journalist, The Australian Financial Review
2:05 pm Panel: Making digital identity work across government services Ramez Katf, Second Commissioner and Chief Information Officer, Australian Taxation Office
Randall Brugeaud, CEO, Digital Transformation Agency
Bettina Konti, Deputy Director General and Chief Digital Officer, ACT Government
Marc Ablong, Deputy Secretary National Resilience and Cyber Security, Department of Home Affairs
Paul Smith, Technology Editor, The Australian Financial Review
2:40 pm Afternoon break
3:05 pm Panel: Service as a service – models for scalable IT driven service improvement Lisa Tepper, Executive Director, Digital Strategy and Transformation, Department of Premier and Cabinet VIC
Dan Newman, APAC Lead Partner, Cloud Engineering, Deloitte Consulting
Damien Bueno, President and MD, SAP Australia and New Zealand
Eva Balan-Vnuk, Executive Director, ICT and Digital Government , Department of the Premier and Cabinet South Australia
Paul Smith, Technology Editor, The Australian Financial Review
3:40 pm Panel: Never waste a crisis. The future of structural reform Mary Wiley-Smith, Deputy Australian Public Service Commissioner
Victor Dominello, Minister for Customer Service NSW
Linda Scott, President, Australian Local Government Association
Phillip Coorey, Political Editor, The Australian Financial Review
4:15 pm Panel: Cross-jurisdictional public services planning and response in crisis situations. New models and lessons learned Joanne de Morton, CEO, Service Victoria
Damon Rees, CEO, Service NSW
Greg Leach, Commissioner, Queensland Fire and Emergency Services
Martin Stewart-Weeks, Strategic innovation & policy reform expert and Author
4:55 pm Closing remarks Tom Burton, Government Editor, The Australian Financial Review
5:00 pm Networking drinks